We are seeking a Technical Client-Success Manager for an AI powered SaaS Platform. /n Job Profile: /n Pre-Sales Solutioning /n Partner with Sales to understand customer challenges and define solution approaches. /n Lead technical discovery sessions and solution workshops with customer stakeholders. /n Design and deliver tailored Proof of Concepts (POCs) that demonstrate Beacon's capabilities. /n Create high-level solution architectures, implementation plans, and effort estimates for prospective customers. /n Customer Implementation & Onboarding /n Lead end-to-end implementation projects from project kickoff through production go-live. /n Translate customer business processes into functional solution designs and implementation requirements. /n Collaborate with AI Engineering teams to define solution requirements, review implementation progress, and validate technical deliverables against customer requirements. /n Review and validate workflows, agents, integrations, and overall solution behavior prior to customer acceptance. /n Lead functional testing, identify solution gaps, and coordinate with Engineering to resolve issues. /n Coordinate UAT, production deployments, onboarding activities, and post-go-live hypercare support.

Client

Success /n Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with customer stakeholders to demonstrate business value, drive adoption, and identify expansion opportunities. /n Serve as the primary technical advisor throughout the customer's lifecycle. /n Guide customers on solution best practices, implementation strategy, and platform adoption. /n Drive retention through consistent project outcomes,



and expansion opportunities by identifying additional use cases and demonstrating business value. /n Gather customer feedback and collaborate with Product and Engineering teams to influence future product enhancements. /n Project Coordination /n Manage implementation timelines, milestones, dependencies, risks, and stakeholder communication. /n Prepare solution documentation, implementation plans, meeting minutes, and customer-facing technical documents. /n Coordinate across Sales, Product, Engineering, and Customer teams to ensure successful project delivery. /n Technical Client-Success Manager Requirements: /n 3–6 years of experience in a customer-facing technical role within a SaaS organization, such as Client Success, Technical Account Management, Professional Services, Solutions Consulting, Value Consulting, Technical Consulting, or Implementation Consulting. /n Strong solutioning mindset with the ability to translate business problems into scalable technical solutions. /n Valuable understanding of REST APIs, JSON, authentication mechanisms (OAuth, JWT, SSO), and enterprise application integrations. /n Experience reviewing and validating technical implementations, conducting UAT, and troubleshooting integration issues. /n Excellent stakeholder management, communication, presentation, and project coordination skills. /n Experience delivering enterprise SaaS implementations, customer workshops, and technical demonstrations. /n Preferred Qualifications /n Experience with AI platforms, Large Language Models (LLMs), workflow automation, or agent-based systems. /n Exposure to enterprise applications such as HRMS, ERP, CRM, or Supply Chain solutions. /n Familiarity with Agile methodologies, Jira, Confluence, and cloud platforms such as AWS, Azure, or GCP.

📌 Customer Success Manager (Hyderabad)
🏢 Leadership Talent Hunters
📍 Hyderabad