Company Description ChQMe is an Experience Commerce platform that helps D2C brands turn customer intent into confident purchases through immersive, guided interactions. The company enables brands to add a fully managed experience layer to their digital storefronts, including instant product demos, real-time customer engagement, and conversion-focused insights. With solutions such as Shopify integrations, demo booking workflows, Experience OS dashboards, and conversion opportunity engines, ChQMe combines advanced technology with human expertise to improve customer confidence.

The team is driven by the belief that customers buy clarity, reassurance, and trust, building experiences where technology powers journeys and humans complete them.

Role Description The Customer Service Specialist is a full-time, on-site role based in Ahmedabad. This role is responsible for handling customer inquiries across channels, providing clear information about products and services, and resolving issues in a timely and courteous manner. The specialist will manage live customer interactions, support demo-related queries, and ensure each interaction builds confidence and trust in the brand.

Daily tasks include documenting customer interactions, tracking recurring issues,



collaborating with internal teams to improve customer journeys, and sharing feedback that enhances the ChQMe experience layer. The role also involves meeting service-level expectations, maintaining high-quality communication standards, and contributing to continuous improvement of customer support processes.

Qualifications

- Candidates should possess solid Customer Service and Customer Support skills, with the ability to handle inquiries and issues professionally.
- Candidates should possess a focus on Customer Experience and Customer Satisfaction, ensuring interactions lead to trust and confidence.
- Candidates should possess excellent Phone Etiquette and clear communication skills for both verbal and written interactions.
- Relevant experience in customer-facing roles in eCommerce, SaaS, or D2C environments is beneficial.
- Ability to work on-site in Ahmedabad, manage multiple queries simultaneously, and use support tools or CRM systems efficiently.
- Strong problem-solving abilities, active listening skills, and a collaborative mindset to work with cross-functional teams.
- Comfort with technology platforms and willingness to learn new tools and workflows; prior experience with online commerce platforms is a plus.

📌 Customer Service Specialist (Ahmedabad)
🏢 Chqme
📍 Ahmedabad