Key Responsibilities

- Manage recovery and pre-collection team performance and achieve collection targets.

- Develop and implement effective recovery and collection strategies.

- Monitor field allocation and optimize field recovery efforts.

- Handle customer escalations, disputes, and recovery-related issues.

- Ensure adherence to legal, regulatory, and ethical collection practices.

- Manage and optimize CRM, WhatsApp, IVR, voice blast, and digital collection tools.

- Prepare and analyze daily/weekly/monthly MIS and performance reports.

- Lead, motivate, train, and develop the recovery team.

- Identify process gaps and implement improvement initiatives.

Skills & Qualifications

- 7-8 years of experience in recovery/collections/pre-collection, including 3+ years in a leadership role.

- Bachelor's degree in Finance,



Business Administration, or related field.

- Solid knowledge of collection processes and regulatory compliance.

- Good analytical, communication, negotiation, and problem-solving skills.

- Proficiency in CRM and digital collection tools.

- Strong team management and leadership abilities.

- High level of integrity and commitment to ethical collection practices.

Key KPIs

- Collection/recovery target achievement.

- Team productivity and performance.

- Recovery rate and reduction in outstanding dues.

- Compliance and process adherence.

- Customer escalation resolution.

- Timely and accurate MIS reporting.

📌 Collection Executive II Gurgaon IIImmediate Joiner (Gurugram)
🏢 Limitless Security u0026 Facility Management
📍 Gurugram