We are looking for detail-oriented and proactive candidates to join our Logistics & Supply Chain team. The selected candidates will be responsible for supporting day-to-day logistics operations, shipment coordination, customer communication, documentation, and backend processes

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Key Responsibilities

Voice Process:

- Handle inbound and outbound calls with customers and clients.
- Provide shipment and delivery updates.
- Coordinate with clients and internal teams.
- Resolve transit and delivery-related queries promptly.
- Ensure effective communication and customer support.

Non-Voice Process:

- Review and verify post-delivery documents for accuracy and completeness.
- Identify missing or incomplete documents and coordinate with relevant stakeholders.
- Update shipment status, documentation, and other details on internal systems and client portals.
- Handle customer emails and provide timely responses.
- Process invoicing, payments,



and related backend documentation after verification.
- Maintain accurate data entry and records across multiple systems and portals.
- Ensure compliance with company procedures and client-specific requirements.
- Support day-to-day backend operations related to logistics and supply chain processes.

Desired Candidate Profile:
- Excellent written and verbal communication skills in English.
- Good communication and customer coordination skills.
- Robust attention to detail and organizational abilities.
- Good knowledge of MS Office, especially MS Excel.
- Ability to work efficiently in a process-driven environment.
- Knowledge or experience in Logistics and Supply Chain operations will be an added advantage.
- Experience in backend operations, customer coordination, shipment tracking, or documentation will be preferred.

📌 Back Office Executive / Supply Chain Specialist (Mumbai)
🏢 Altamount Consulting Services
📍 Mumbai