Job Summary

Silver Storm is looking for a smart, confident, and experienced front office manager to lead our front office and guest relations team. The ideal candidate should have excellent communication skills, a pleasant personality, strong leadership qualities, and the ability to train, groom, and motivate the team to deliver outstanding guest service.

Key Responsibilities

- Manage and supervise the day-to-day operations of the Front Office and Guest Relations team.

- Lead, train, coach, and groom front-office staff to maintain high standards of guest service.

- Develop the team's communication skills, professional etiquette, grooming, and hospitality standards.

- Ensure guests receive a warm, professional, and memorable experience.

- Monitor guest interactions and ensure proper handling of inquiries, requests, and complaints.

- Coordinate with GREs, Operations, Ticketing, Security, F&B;, and other departments for smooth guest service.

- Prepare and implement standard operating procedures (SOPs) for front office and guest relations activities.

- Conduct regular team briefings, training sessions, and performance reviews.

- Allocate duties and responsibilities among team members effectively.

- Handle escalated guest concerns professionally and ensure timely resolution.

- Monitor team discipline, attendance,



grooming, and overall performance.

- Ensure the Front Office team maintains a professional appearance and follows company standards.

- Prepare daily reports and provide operational feedback to management.

- Support the team during weekends, holidays, peak seasons and special events.

Candidate Profile

- Minimum 5 years of experience in front office, guest relations, hospitality, hotels, resorts, amusement parks, or a similar customer-facing environment.

- Previous experience in a supervisory or managerial position will be preferred.

- Excellent communication and interpersonal skills.

- Strong leadership and team-management abilities.

- Excellent grooming and qualified presentation.

- Ability to train, mentor, and groom young team members.

- Pleasant, confident, and customer-oriented personality.

- Good problem-solving and decision-making skills.

- Proficiency in English and Malayalam preferred; additional languages will be an advantage.

- Willingness to work in a dynamic amusement park environment, including weekends and holidays.

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits

- Commuter assistance

- Food provided

- Paid sick time

- Paid time off

Work Location: In person

📌 Asst. Front Office Manager (Thrissur)
🏢 silverstrom Amusement Parks
📍 Thrissur