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Job Description

Technical L2 Support Analyst for UPI/Track and Trace applications

Position Summary

Provide operational and technical support for global pharmaceutical serialization and track & trace solutions ensuring business continuity regulatory compliance and operational excellence across SAP ATTP SAP Traceability Hub (TH) and TraceLink platforms.

Key Responsibilities

- Provide L2 incident and service request support for serialization and track & trace applications in accordance with Service Level Agreement.
- Investigate troubleshoot and resolve production issues related to SAP ATTP SAP TH and TraceLink.
- Monitor application performance and ensure service availability.
- Perform root cause analysis and identify opportunities for automation and process improvement.
- Coordinate testing validation deployment and release activities.
- Work closely with business stakeholders project teams IT vendors and support partners.
- Maintain documentation knowledge articles and support procedures as/if needed.
- Ensure compliance with pharmaceutical regulations and data integrity requirements.
- Participate in on-call and business continuity support activities as needed





Additional responsibilities may include:

- Working in shifts
- Support onboarding of manufacturing sites CMOs 3PLs and other external partners as/if needed.
- Support implementation of new country serialization regulations and business requirements.

Requirements

- Bachelors or Masters degree in Computer Science IT Engineering or related discipline.
- 3 years hands-on experience supportimplementing/maintaining track and trace/serialization systems in the life sciences industry.
- Experience with pharmaceutical serialization and track & trace processes.
- Hands-on knowledge of SAP ATTP SAP Traceability Hub (TH) and TraceLink.
- Understanding of supply chain manufacturing and warehouse integration processes.
- Experience with incident management and ticketing tools (e.g. ServiceNow).
- Solid analytical and troubleshooting skills.
- Knowledge of validation and compliance requirements in a regulated environment.
- Ability to work with global teams and external partners.
- Strong communication skills with a proficiency level of English to be able to interact efficiently with users.

Preferred Qualifications

- Bachelors degree in IT Engineering Computer Science or related field.
- Experience in pharmaceutical manufacturing supply chain or serialization programs.
- Knowledge of SAP integration concepts and ABAP is advantageous.

Locations

IND - Bengaluru

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

Required Experience:

IC

📌 Support Analyst (Bengaluru)
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📍 Bengaluru