To review audit and validate Video KYC (Know Your Customer) processes conducted by agents/executives ensuring compliance with regulatory requirements internal policies quality standards and risk management guidelines.
Key Responsibilities
- Audit Video KYC interactions and customer onboarding records.
- Verify customer identity documents and authentication procedures as per regulatory guidelines.
- Identify errors process deviations fraudulent activities and compliance gaps.
- Review video recordings for quality documentation accuracy and adherence to standard operating procedures (SOPs).
- Prepare audit reports and maintain records of observations and findings.
- Provide feedback to Video KYC agents and operations teams for process improvement.
- Escalate high-risk cases suspicious transactions and policy violations to relevant stakeholders.
- Track audit trends quality metrics and compliance scores.
- Support internal and external audits by providing required documentation and reports.
- Recommend process enhancements to improve customer experience while maintaining compliance.
Required Skills
- Strong understanding of KYC AML and customer due diligence processes.
- Knowledge of Video KYC guidelines and banking/financial regulations.
- Attention to detail and analytical skills.
- Ability to identify fraud indicators and compliance risks.
- Positive communication and reporting skills.
- Proficiency in MS Excel MIS reporting and audit documentation.
- Strong decision-making and problem-solving abilities.
Required Experience:
IC
📌 Auditor (Gurugram)
🏢 3i Infotech
📍 Gurugram
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