Unleash Your Potential with Neem

About the company

Neem is an agile tech company headquartered in the UK, delivering versatile, cost-effective, and innovative IT solutions, consulting, and project management services. As a trusted delivery partner, Neem helps organisations achieve real business benefits quickly at a value point that traditional large consulting firms simply cannot match.

With a footprint in 14+ countries, Neem blends global expertise with local insight. Curious to learn more Visit weareneem.com and if you're ready to be part of something exciting, check out weareneem.com/jointhefam.

Job role- Business Process Expert – Consumer Data Management

Functional Area: Marketing Technology / Consumer Data Management / CRM Transformation

Location- Remote working/India/ / Amsterdam

Employment type- Fulltime/ Mid to Senior

Shift timings- Netherlands business hours

Introduction

Neem Consulting is seeking an experienced Business Process Expert to support a major global consumer goods organisation undergoing significant transformation and establishing new global Marketing Operations capabilities. The role will support the successful rollout and operationalisation of key elements of a new Content Suite ecosystem, with particular focus on Product Experience Management and Digital Asset Management. The successful candidate will bring strong functional and process expertise in Salsify and Aprimo, translating platform capabilities and global process standards into clear, scalable and executable ways of working.As a subject-matter expert and quality interface for stakeholders, the role will help ensure global standards are consistently embedded across markets, operational teams, and service providers.

Responsibilities

PXM & DAM Process Delivery

- Support delivery and continuous improvement of Product Experience Management and Digital Asset Management processes.
- Coordinate PXM and DAM process activities across markets, operational teams, service providers and platform specialists.
- Maintain process documentation including SOPs, work instructions, process maps, RACIs and user guidance.
- Help ensure operational teams consistently follow agreed standards and ways of working.
- Coordinate with GBS/shared services teams, platform specialists and external delivery partners.

Product Experience Management

- Support the end-to-end flow of product data into Salsify.
- Support marketing enrichment workflows and ensure high-quality product content is available for retailer syndication.
- Help maintain consistent global Product Experience Management processes and controls.
- Act as a key functional contact for Salsify-related process questions.

Digital Asset Management

- Support the lifecycle management of digital assets within Aprimo.
- Coordinate asset onboarding, metadata management, governance and rights management.
- Support asset activation and ensure assets are handled in accordance with agreed standards.
- Act as a key functional contact for DAM process and operational queries.

Delivery Management & Quality





- Track delivery performance against agreed KPIs and SLAs.
- Coordinate follow-up actions where performance or quality issues arise.
- Review process adherence and identify opportunities to improve quality and efficiency.
- Support UAT, process changes, and implementation of new ways of working.
- Support root-cause analysis and corrective actions for recurring operational issues.

Stakeholder Coordination

- Act as a key operational contact for PXM and DAM process-related questions.
- Collect, document and prioritise business requirements and process improvement opportunities.
- Coordinate across Central IT, Brand Teams, Markets, GBS/shared services and external service providers.
- Maintain effective communication across global and regional stakeholder groups.

Performance Monitoring & Governance

- Track and report performance against agreed KPIs and SLAs.
- Maintain action logs, risks, issues and dependencies.
- Prepare performance reports and status updates for governance forums.
- Escalate risks and issues where required and follow actions through to closure.

Continuous Improvement & Automation

- Contribute to process improvement initiatives across the wider Content Suite.
- Identify opportunities to simplify workflows and improve user experience.
- Identify recurring issues and pragmatic opportunities for automation.
- Support testing, implementation and adoption of automation and AI-enabled solutions.
- Participate in transformation and change initiatives impacting PXM and DAM operations.

Training & Knowledge Management

- Maintain training materials, onboarding content and user guidance.
- Support knowledge-sharing and process adoption across global teams.
- Ensure documentation remains accurate, current, accessible and version-controlled.

Essential Skills and Experience

- Approximately 5 years experience in digital marketing operations, product data management technology or digital asset management.
- Experience within a multinational organisation, GBS, shared services or Centre of Excellence environment.
- Hands-on working knowledge of Product Experience Management using Salsify.- Mandatory
- Hands-on working knowledge of Digital Asset Management using Aprimo.- Mandatory
- Experience working closely with global and regional stakeholders.
- Demonstrated ability to create and maintain SOPs, work instructions, process maps and RACIs.
- Experience coordinating delivery activities across internal teams and external service providers.
- Understanding of multi-tier governance models covering central standards, hub execution and local market ownership.
- Experience analysing performance metrics and supporting root-cause analysis and data-driven improvements.




- Experience with process design, documentation and standardisation in complex multi-market environments.
- Experience with SLA management and vendor or partner governance.
- Strong written and spoken English.
- Bachelor's degree in Marketing, Mass Communication, Information Technology, Business Administration or a related discipline.

Desirable Skills and Experience

- MBA or postgraduate qualification.
- Lean or Six Sigma exposure.
- Experience working in Agile or project-based delivery environments.
- Experience supporting automation or AI-enabled process improvements.
- Experience within global FMCG or consumer goods environments.
- Exposure to marketing content ecosystems, product syndication and digital commerce.

Further information

The end client is establishing itself as a leading independent global ice cream business, building on more than 100 years of experience in creating indulgent, responsibly made food experiences.With a broad brand portfolio, significant international reach and multi-billion-euro annual revenues, the organisation is focused on accelerating growth, strengthening global capabilities and creating joyful consumer experiences across markets. Its strategy is centred on clear choices about where to play and how to win, combining innovation, creativity and operational excellence to turn everyday moments into memorable experiences. This role will support that transformation by helping embed scalable marketing operations, content processes and platform-enabled ways of working across a complex global environment.

Skills Self-Assessment:

Applicant Rating:Please rate your proficiency for each required skill using the scale below, where1 is the lowest level of proficiency, and 4 is the highest level of expertise.

Proficiency Level- Basic Appreciation

Description- Possesses a rudimentary, introductory understanding of the concepts and terminology.

Capabilities- Requires close supervision and guidance to perform even basic tasks.

Score-

Proficiency Level- Working Knowledge-Demonstrates practical, hands-on familiarity with everyday workflows.

Capabilities- Performs routine tasks independently and handles standard problems without supervision.

Score-

Proficiency Level- Fully Operational

Description-Exhibits complete proficiency, reliability, and autonomy in the field.

Capabilities: Handles complex, non-routine situations with ease and coaches or guides other team members.

Score-

Proficiency Level-Leading Edge

Description- Maintains top-tier expert mastery and drives innovation at the forefront of the discipline.

Capabilities- Creates new processes, pioneers industry trends, and serves as the ultimate authority.

Score-

Application Requirements

Please email the following to [HIDDEN TEXT]:

Kindly provide a cover letter describing why you believe you are suitable for this role.

Current CTC

Expected CTC (yearly )

Notice period required in days-

Latest resume.

We look forward to reviewing your application and connecting with you soon.

📌 Business Process Expert Consumer Data Management (India)
🏢 Neem
📍 India