Job Description

iMerit is a leader in expert data solutionsfor training, tuning and evaluating AI models and computer vision systems. iMerit helps frontier AI labs, AI-native companies and enterprises build more accurate, reliable, and domain-aware models. iMerit delivers high-quality multimodal data across industries such as high-tech Generative AI, autonomous mobility, healthcare AI, and robotics.

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Through Scholars, its global network of specialists such as linguists, physicians, scientists, engineers, and other subjectmatter experts, iMeritpowers high-quality data creation, reasoning evaluation, model alignment, and human feedback workflows for next-generation AI systems. Its proprietary Ango Hub platform allows customers and experts to collaborate on complex multimodal data to generate highly curated and validated training artifacts for high-stakes models.

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iMerit's client base includes3 of the top 7 GenAI labs, 8 leadingAV companies, leadersin healthcare AI, and several robotics startups. In 2026, iMerit was acquired by EXL (NASDAQ:EXLS), a global data and AI solutions company. For more information, visit imerit.ai

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Client IT Operations Support Specialist

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Job Details

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Position: IT Operations SupportSpecialist for a US-based ClientAccount Staffing Model: Full time (40 hours per week)

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Target Start Date: August2026

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Coverage: Monday-Friday, 9:00 AM - 5:00 PM Pacific StandardTime.

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This shift time converts to: 9:30 PM - 5:30 AM IST

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- 12:00 AM - 8:00 AM Philippine Standard Time
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- Estimated Volume: Approximately 30-40 tickets per week
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Business Objective

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iMerit is (An EXL Company)seeking a dedicatedIT Operations SupportSpecialist for one of our clients, to assume routineIT operations and user lifecycle management activities currently being performed by the Client's internal engineering resources.

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This role is intended to support IT operations and user lifecycle management activities and is not expected to function as a traditional high-volume help desk position.

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Job Description- Roles and Responsibilities

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- User onboarding and off-boarding
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- Account provisioning and de-provisioning
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- Access and permission management
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- Software license administration
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- Endpoint administration and device management
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- Ticket triage and routing
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- Basic troubleshooting and issue resolution
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- Documentation maintenance
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- Escalation of complex issues to internalEIT personnel Sample Activities
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Examples of activities may include:

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- Provisioning accounts for new hires
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- Disabling accounts during employee off-boarding
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- Assigning and removing application access
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- Managing software licenses
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- Supporting endpoint enrollment and administration
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- Triaging incoming IT requests
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- Escalating technical issues to internalEIT staff
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- Maintaining support documentation and records Systems and Tools
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The resource may support activities across platforms including:

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- Google Workspace
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- Microsoft 365
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- Slack
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- Zoom
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- Bitdefender
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- Hexnode
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- Additional internal systems as required
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Desired Candidate Profile

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- Experience in IT Operations or Tier 1 IT Support
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- Experience supporting SaaS-based environments
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- Familiarity with user lifecycle management and access administration
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- Strong process and documentation discipline
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- Excellent written and verbal English communication skills
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- Ability to work independently within established procedures and escalation paths Additional Information
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- Existing task inventories, process documentation, and operational playbooks are available.
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- The selected candidate would work closely with the Client's internal EIT team and follow established procedures and escalation paths.
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📌 Client IT Operations Support Specialist (Kolkata)
🏢 iMerit Technology
📍 Kolkata