Job Summary

HCL Job Level
E0.1

Function/Domain
Accounts Payable / Procure to Pay function

Role Location
Noida

Positions
Process Associate

Experience
0 - 1 years

Job Profile
Be responsible for Amazon connect calls, Troubleshooting, Customer queries
Strict adherence to Activities TAT, Accuracy, KPIs and other SLAs

Required Profile/ Experience
Excellent communication skills (written & verbal)
Problem-solving and customer service mindset
Ability to handle high-volume transactions and queries

Education Requirement
Accounting Graduate

Shift
US shift

Key Responsibilities
Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
Accurately Enter, Update, And Manage Data In Various Systems And Databases.
Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.

Skill Requirements
null

Other Requirements
null

📌 Process Associate Noida
🏢 HCL Technologies
📍 Noida