Job Description

Position Summary

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The role is to deliver support to end users in the organization for various types of applications hosted on supported platforms to fulfil business objectives efficiently and effectively.

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Major Tasks, Responsibilities, and Key Accountabilities

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● Need a high level of technical knowledge about Windows server including Active Directory,

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DHCP, DNS, WSUS, and WDS.

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● Maintain overall ownership of employee's technical issues & service ensuring that they receive

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resolution within a reasonable time frame.

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● Interact with employees via chat to assist in troubleshooting, identify root cause, and provide

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technical support when needed.

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● Assist in Problem Management by identifying recurring issues and recommending permanent

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solutions.

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- Continuously seek process improvements within IT Operations Support
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- Proactively host training sessions and develop guides to support end-user education
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- Develop technical documentation to add to the department knowledgebase to ensure
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appropriate knowledge transfer and sharing.

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● Assist Network and Systems Engineering /Solution teams with hands on support of network

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and server equipment

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- Perform routine/scheduled audits of the computers.
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- Patch Management and Vendor Management.
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- Maintain IT inventory and asset configuration documentation.
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- Ability to work independently and in a team environment.
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- Workaround if incident cannot be resolved.
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- Discusses issues with users and translates issues to determine appropriate technical solutions
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- Demonstrates consistency and reliability.
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- Excellent interpersonal and communications skills.
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- Excellent time management, decision making and organizational skills.
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Should have experience in –

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● Gsuite, Fortinet firewall, Bitdefender, Bit locker, Ivanti end point management, Group Policy.

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Preferred Qualifications & Experience.

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- 5-7 years of experience in IT Infrastructure.
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- B. E, B. Tech, MCA, MSc-IT or equivalent degree.
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- CCNA , MCSA or N+ certifications will a plus.
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- Demonstrated effective verbal, written, and organizational skills.
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- Robust troubleshooting and analytical skills.
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📌 Senior System Support Executive (Pune)
🏢 iMerit Technology
📍 Pune