Job Description

Customer Support Executive Office Location: Gurugram, Haryana ( On-site working) Contact Person: HR Nilaya, or share your resume with (phone hidden) & [email protected]. Interview Mode - Face to Face only (No Virtual rounds) Working days- 6 days working with a roster off Languages Preferred - English Salary- 2.5 - 4 LPA Job description PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. Key Responsibilities: - Handle inbound and outbound calls to address customer queries and concern. - Provide accurate information regarding insurance policies, premium calculations, and policy status. - Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up. - Maintain customer records by updating information in the CRM system. - Ensure customer satisfaction through skilled communication and problem-solving. Required Skills: - Excellent communication skills (verbal and written). - Ability to handle customer queries efficiently and politely.



- Basic computer knowledge and proficiency in MS Office and email. - Patience and empathy to manage difficult or irate customers. - Prior experience in a call centre or customer support role is a plus. - Freshers and experienced both can apply. - Minimum education: Graduate. - Salary package 2.5 LPA to 4LPA. What do we offer? - Amazing work culture. - Complete the Day shift. - 6 Day working1 Roster off - Unlimited Incentives - Good opportunity for career progression. - GMC- Group medical coverage - Gratuity is paid as per applicable law, which is over. ISMS Responsibilities:- Be aware and comply with the ISMS Policy, procedures, and objectives;- Actively participate in ISMS exercises;- Request access to information from their Team Leaders/ Executives;- Report known and suspected security incidents to the IT Helpdesk.- Protect the secrecy of passwords; and-Protect information assets used by them against compromise of the confidentiality, integrity, or availability. **Interested candidates can share their resume with [email protected] or WhatsApp to (phone hidden).**

📌 Customer Support Executive (Gurugram)
🏢 Policybazaar.com
📍 Gurugram