Job Description

Job Title: Chat/ Email Process

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Location: Mumbai (Thane)

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Experience: 1-2 Years

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Working Days: 5 Days a Week

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Weekly Off: 2 Rotational Week Off

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Employment Type: Full time

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Job Summary

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We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Mumbai. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.

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Key Responsibilities

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- Handle Inbound/Outbound customer interactions via email, chat, or other communication channels.
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- Respond to customer inquiries in a professional and timely manner.
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- Resolve customer complaints and escalate complex issues when required.
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- Maintain accurate records of customer interactions and transactions.
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- Provide product, service, and process-related information to customers.
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- Follow company policies, quality standards, and customer service guidelines.
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- Meet individual and team performance targets.
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- Coordinate with internal departments to ensure timely issue resolution.
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- Build and maintain positive customer relationships.
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Required Skills & Qualifications

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- Graduate/Undergraduates can apply (depending on company requirements).
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- International Voice/ Chat Experience is mandatory
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- Excellent verbal and written communication skills in English;
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- Basic computer proficiency and familiarity with MS Office.
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- Good problem-solving and interpersonal skills.
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- Ability to work in a fast-paced environment.
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- Customer-centric attitude and willingness to learn.
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Preferred Qualifications

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- 1-2 years of experience in customer service, customer support, BPO, call center, or related roles.
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- Candidates with International Voice/ Chat experience are preferred.
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Working Conditions

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- Location: Mumbai (Thane)
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- Shift: Rotational shifts
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- Working Days: 5 days per week
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- Weekly Off: 2 rotational week off
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What We Offer

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- Competitive salary and incentives (if applicable)
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- Training and career development opportunities
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- Supportive work environment
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- Growth opportunities within the organization
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How to apply:

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- Click on the below mentioned link to register and apply for this
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📌 Customer Service Representative (Mumbai)
🏢 WNS
📍 Mumbai