Primary Skills (Mandatory)
Hands on experience in DC (Money out)

Secondary Skills (Preferred)
MS Office, Communication, Domain, Technical ability, Critical thinking

5. JOB DESCRIPTION

Company Overview
About Voya India:
Voya India (earlier VFISLK) started out as a joint venture between U.S. financial services company Voya Financial and SLK, a software services company and is head quartered at Bangalore. As of Aug 2023, we are a wholly owned subsidiary of Voya Financial. We are a dynamic technology & business process transformation company that provides world-class technology & business process management services, with an emphasis on quality, speed & optimization driven through automation. We support and deliver innovative solutions to Voya’s Retirement, Employee Benefits, and Investment Management businesses.

More information about us is available at: https://www.voyaindia.com

Role Summary
Ø Achieve stringent daily productivity targets
Ø Will be responsible for processing participants/plan level transactions
Ø Strict adherence to non-disclosure of client information by preserving client confidentiality




Ø Research on the queries/requests sent by the business partners/transaction processing/client support teams and replying to the same with minimum response time
Ø Work with onshore partners and build professional relationship
Ø Taking active participation in process improvements and automation
Ø Excellent process skills with ability to identify and prioritize high value transactions
Completing assigned responsibilities within defined SLAs

Key Roles & Responsibilities
Ø 3 to 5 years of experience in US retirement services (Defined Contributions)
Ø Should be a Graduate
Ø Should have excellent communication and analytical skills
Ø Should be a self-starter, proactive and target oriented
Ø Should have knowledge in MS office applications
Ø Should be versatile to work in night shifts and must extend when business required

6. EDUCATION & CERTIFICATIONS

Education
Graduation

Certifications (if any)
NA

7. LOCATION & WORK ARRANGEMENT

Work Location
Any

If Other, specify city/location
NA

Work Model
Hybrid

8. ADDITIONAL NOTES

📌 Lead Associate (India)
🏢 Important Group
📍 India