Are you experienced in International Voice / First-Party Collections and looking for your next prospect?

We're hiring Collections Specialists for an exciting U.S. customer-facing voice process in Gurgaon, Haryana!

Location: Gurgaon (GGN), Sector 30

Mode: Work From Office

Role: Collections Specialist - US Process

Work Week: 5 Days | 2 Rotational Offs

Shift: Rotational Shifts

Cab: Free Both-Way Cab Facility

Key Responsibilities
Handle inbound & outbound calls with U.S.-based customers
Manage past-due accounts with empathy and professionalism
Resolve billing disputes and account-related concerns
Negotiate realistic payment arrangements
Maintain accurate CRM notes, payment promises & account records
Deliver excellent customer service while achieving collection goals

What We're Looking For




Prior experience in First-Party Collections / International Customer Support
U.S. Voice experience preferred
Minimum B2 English proficiency
Solid communication & conflict-resolution skills
High emotional intelligence and customer-handling ability
Comfortable working from the Gurgaon office & during night shifts.

Why Join?
Paid product, tool & soft-skill training
5-day working week
Growth opportunities
Modern workplace setting
Cab facility within the eligible transport radius
Compensation: 3.2 LPA

Interested?

Share your resume at

Open for referrals as well.

📌 Collections Specialist Gurugram
🏢 PineQ Lab Technology
📍 Gurugram