Key Responsibilities
Customer Query Management: Respond to all customer queries on WhatsApp & Instagram promptly and professionally
Abandoned Cart Recovery: Follow up with customers to recover abandoned carts and improve conversion rates
Online Sales Conversion: Engage with customers, recommend products, and close sales through personalized interaction
COD Order Confirmation: Call and confirm COD orders before dispatch to reduce RTO
Payment Tracking: Track and update all payments received via website and WhatsApp
Returns & Alterations: Coordinate return pickups and manage alteration requests efficiently
RTS (Ready to Ship) Updates: Ensure all prepared orders are marked Ready to Ship in the system
Reporting: Share weekly reports on sales, conversions, returns, and customer interactions

Requirements
1–4 years experience in CRM, online sales,



or customer handling
Solid communication skills (English & Hindi; Bengali is a plus)
Experience with WhatsApp/Instagram customer handling
Organized, responsive, and sales-oriented mindset

What We’re Looking For
Someone who is rapid, reliable, and customer-first
Comfortable handling multiple chats and follow-ups daily
A problem-solver who can coordinate across teams (sales, warehouse, logistics)
Interest in fashion / luxury / D2C brands / Shopify is a plus

Pay: ₹30,000.00 - ₹40,000.00 per month

Application Question(s)
What is your total experience in CRM, online sales, or customer handling?

Work Location: In person

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