Job Description

Walk-In Drive at TCS Gandhinagar hiring for Network Engineer!

n

Role: Network Engineer

n

Skill: Networking knowledge / Telecom knowledge

n

Experience: 1 year to 5 years

n

Job Location: Gandhinagar

n

Shift: 24x7 shifts

n

Interview Date: 12th Sep 2026, Saturday

n

Entry Time: 10:00 AM to 12:30 PM

n

Interview Location: Tata Consultancy Services Ltd, Garima Park, IT/ITES SEZ, DA IICT Road, Infocity, Gandhinagar, Gujarat

n

Things to carry for interview:

n

n
- Candidates must carry a copy of their updated resume
n
- It is mandatory to submit a valid copy of TCS application form during the drive
n
- Please carry 2 Photocopies of original Aadhar or PAN card
n
- Candidates must carry a passport size photo
n

n

Education:

n

n
- Minimum 15 years of regular, full-time education (10 + 2 + 3)
n
- Full-time graduation with CCNA Certified
n
- Must have completed 15 years of regular education
n

n

Must Have Skills:

n

n
- Good Communication and interpersonal skills
n
- Experience in last mile access network and network elements routers
n
- Positive understanding of telecom processes
n
- Basic understanding of telecom technologies such FTTB FTTN VDSL Copper
n

n

GPON etc.

n

n
- Exposure of working on Provisioning configuration of Telecom services
n
- Readiness to work in shifts
n
- Experience in the design, configuration and telecom systems, hardware and
n

n

software applications.

n

n
- Understanding of switching systems, cabling and fiber optics.
n
- Knowledge of network topology
n
- Cisco Platforms 78xx, 65xx, firewalls, routers, switches would be added
n

n

advantage

n

n
- LAN, WAN, WLAN infrastructures
n
- Protocols: TCP/IP, DNS, DHCP, HTTP, SMTP, NTP, SNMP, VoIP
n
- ATM, MPLS, Frame Relay, and Metro Ethernet
n

n





Good To Have Skills:

n

• Perform configuration, turn-up and testing of managed services equipment

n

for day 1 (Service Delivery) customer installations and day 2 (Service

n

Assurance) support of existing customers.

n

• Work with off-net providers to troubleshoot connectivity issues with

n

circuits or vendor supplied Customer Premises Equipment (CPE).

n

• Use various software systems and applications to effectively troubleshoot

n

issues and equipment relating to underlying network connectivity, as well

n

as to identify configuration and other related issues with managed services

n

equipment.

n

n
- Train and mentor supported teams.
n
- Collaborate with and foster relationships with internal and external
n

n

customers

n

Process Specific Responsibilities:

n

Networking knowledge / Telecom knowledge with CCNA certified. Basic understanding of telecom technologies such FTTB, FTTN, VDSL Copper

n

GPON.

n

Key Responsibilities:

n

n
- Handle customer enquiries through Voice, Email, and Chat channels
n
- Resolve customer issues accurately and efficiently within defined timelines
n
- Deliver high levels of customer satisfaction and First Contact Resolution (FCR)
n
- Manage customer complaints and escalations with complete ownership
n
- Maintain accurate records of customer interactions in internal systems
n
- Meet quality, productivity,



compliance, and customer experience targets
n
- Work directly with customers while adhering to project timelines and SLAs
n
- Follow Agile ways of working and support continuous improvement initiatives
n
- Collaborate with internal teams to ensure prompt issue resolution
n
- Ensure adherence to organizational policies and customer service standards
n

n

Education:

n

n
- Bachelor's Degree with CCNA Certification
n
- Minimum 15 years of regular education
n

n

Technical Skills:

n

• Cisco Platforms 78xx, 65xx, firewalls, routers, switches would be added

n

advantage

n

n
- LAN, WAN, WLAN infrastructures
n
- Protocols: TCP/IP, DNS, DHCP, HTTP, SMTP, NTP, SNMP, VoIP
n
- ATM, MPLS, Frame Relay, and Metro Ethernet
n
- Understanding of switching systems, cabling and fiber optics
n
- Basic understanding of telecom technologies such FTTB FTTN VDSL Copper
n

n

GPON etc.

n

Soft Skills:

n

• Use various software systems and applications to effectively troubleshoot

n

issues and equipment relating to underlying network connectivity, as well

n

as to identify configuration and other related issues with managed services

n

equipment.

n

• Collaborate with and foster relationships with internal and external

n

customers.

n

• Perform configuration, turn-up and testing of managed services equipment

n

for day 1 (Service Delivery) customer installations and day 2 (Service

n

Assurance) support of existing customers.

n

Preferred Qualifications:

n

n
- 1-5 years of experience in Networking or Telecom
n
- CCNA Certified
n
- Prior experience in Network and Telecom Domain
n
- Exposure to customer satisfaction and quality metrics
n

📌 Network Engineer (Lapkaman)
🏢 Tata Consultancy Services
📍 Lapkaman