Role Overview /n /n We are looking for a Support Lead Engineer who can lead technical support operations, handle /n L3 escalations, and bridge the gap between customers and engineering. /n This role is perfect for someone with strong backend debugging skills (preferably Node.js /n exposure) and a problem-solving mindset. /n /n Key Responsibilities /n /n ● Lead and manage escalated technical issues (L3 support). /n ● Debug backend services, APIs, and integrations built in Node.js. /n ● Analyze logs, traces, and metrics to diagnose issues quickly. /n ● Coordinate with backend engineers to fix recurring defects and deliver long-term /n solutions. /n ● Improve runbooks, support processes, and response workflows. /n ● Train and mentor L1/L2 teams and ensure adherence to SLAs. /n ● Own incident management: triage → escalate → resolve → RCA. /n ● Collaborate with product teams to relay customer pain points and improve product /n reliability. /n ● Maintain monitoring dashboards, alerts, and support tooling. /n /n What we’re looking for: /n /n ● 7 to 12 years in technical support,



production support, or backend engineering. /n ● Good understanding of Node.js-based systems and REST APIs (ability to read code/logs is /n a plus). /n ● Solid skills in: /n Log analysis (ELK/CloudWatch) /n SQL queries & database debugging /n Linux/command-line operations /n ● Experience with incident management and RCA writing. /n ● Knowledge of monitoring tools (Grafana, Datadog, CloudWatch). /n ● Ability to work under pressure and handle high-priority issues. /n ● Excellent communication and customer-handling skills. /n /n Here are answers to some questions you may have /n /n Where is your office? /n Chennai /n /n Work Model /n Work from Office – because great stories are built in person! /n /n Do you have an online presence? /n https://amura.ai (we are @AmuraHealth on all social media) /n /n For better insights: /n https://drive.google.com/file/d/11UHgXqYc7XSJ3IAdFyEm-EurgOzqsmzA/view?usp=sharing

📌 Lead Technical Support Engineer (Coimbatore)
🏢 Amura Health
📍 Coimbatore