Location: Bangalore| In office

Salary: 4.5 LPA+ Incentives

Language- Hindi/ Eng

Role Description We are looking for an empathetic and customer-focused Customer Support Executive to join our team. The role involves handling customer queries related to healthcare services, health insurance, claims, appointments, and wellness advantages while ensuring a smooth and positive customer experience.

Key Responsibilities
Handle customer interactions through calls, emails, and chats
Resolve queries related to health insurance, claims, appointments, and healthcare services
Maintain accurate customer records and update CRM systems
Coordinate with internal teams for timely resolution of customer concerns
Handle escalations professionally and ensure proper follow-ups
Deliver a high-quality customer experience

Requirements
2–4 years of experience in customer support/customer service
Healthcare or health insurance experience is preferred
Excellent communication skills in English & Hindi
Comfortable working in rotational shifts
Robust problem-solving and interpersonal skills
Familiarity with CRM/ticketing systems is a plus

📌 Customer Support Executive Bengaluru
🏢 AL FAHAD ENTERPRISES
📍 Bengaluru