Location : Bangalore

Job Type : Full-time

Experience : 1 - 2.5 yrs

Responsibilities

● Answering calls and mails to guide customers about Livspace design services and products for end-to-end home design projects as per the SLA and TAT. ● Assisting customers while they shop online; guiding them on the best design products for their homes.
Inbound & outbound expereince required.
Keeping records of customer interactions and different transactions, recording

details of complaints, comments, and inquiries.

● Follow up with stakeholders to ensure that appropriate action has been taken on customer requests and complaints

● Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification
Make reminder calls to clients, send follow-up emails, and schedule appointments
Feedback calls to customers




Perform other duties as assigned

Key Requirements
Excellent written and verbal communication skills
Valuable listener with active problem solving skills
Valuable interpersonal and analytical skills
Quick learner and open to learning new channels or processes
Flexible with work timings/ schedule and availability.
Knowledge of social media platforms
E-commerce experience is a bonus
Freshers are more than welcome
Multitasker with flexibility to work in different work roles.
Basic knowledge about home interior design and products would be an added

advantage.

● Prior experience of working with CRM tools such as Freshdesk would be an added advantage.

📌 Customer Support Executive Bengaluru
🏢 LivSpace
📍 Bengaluru