Job Description Customer Support Intern (6-Month Internship) – Pune
n About Amber
nAmber is a long-term accommodation booking platform for students. We help 80M+ students worldwide find and book student housing near their universities without the hassle of negotiation, cumbersome paperwork, or complicated payment processes.
nIf you're passionate about helping people, solving problems, and working in a fast-paced setting, join us in building the future of student housing.
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n Role Overview
nWe are looking for enthusiastic and customer-focused interns to join our Customer Support team in Pune.
n This is a Pune-based internship with mandatory Work From Office requirements for day shifts. Candidates must be willing to work assigned shifts based on business requirements and should not have constraints around shift timings.
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n Key Responsibilities
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- Respond to customer queries via chat, calls, and emails professionally and promptlyn
- Handle large volumes of customer interactions while maintaining quality standardsn




- Understand customer concerns and provide accurate resolutionsn
- Maintain strong product and process knowledge across support channelsn
- Coordinate with internal teams for issue resolution and ticket closuren
- Maintain turnaround times and service-level agreements (SLAs)n
- Deliver a positive customer experience and maintain high customer satisfaction scoresn
- Document customer interactions accuratelyn

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n What We're Looking For
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- Excellent verbal and written communication skills in English (mandatory)n
- Must be based in Pune or willing to relocate to Pune for the internshipn
- Comfortable working in assigned rotational shifts (mandatory)n
- Strong customer orientation and problem-solving abilityn
- Ability to multitask and manage time effectivelyn
- Calm, patient, and professional approach while handling customersn
- Comfortable handling calls, chats, and email supportn
- Freshers and students looking for

📌 Customer Support Intern (Pune)
🏢 Amber
📍 Pune