Implementation & Customer Success Manager /n Location: Bangalore, Kadubeesanahalli — fully in-office /n Experience: 1–4 years /n Type: Full-time /n Why this role exists /n A signed contract is a promise, not a working product. What the client agrees to is usually broad — a scope written to win the deal, not to be built from. Someone has to take that from the sales team and turn it into a live deployment the client's reps open every morning. /n That's this role.

You take the handover, understand how the client actually works, and build the deployment around it. Once it's live, you stay with the account — watching usage, reading sentiment, showing leadership what changed, and growing the account from there. /n How to apply /n Complete this form. Shortlisted people will receive details of the next steps over email: https://forms.gle/i8LQufrQbJvn2D9P7 /n The entire process runs over email.

We do not shortlist, contact or coordinate through LinkedIn — please don't apply or follow up there. /n What you'll do /n Take the handover and make it real /n /n

- Pick up the account from sales and work out what was promised, what's assumed, and what's missing

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- Get inside the client's environment: how their sales team is structured, how they sell, what tools they live in, who will resist this and why

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- Agree a go-live date and hold everyone to it, including us

/n /n Get the deployment built /n /n

- Collect what the setup needs — sales material, playbooks, call recordings, documentation — wherever it's buried

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- Turn that scattered material into structured product information, personas, objections and scenarios inside the system

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- Run acceptance testing with the client, and clear their IT and security requirements. Unglamorous, and the most common reason a launch slips

/n /n Land the go-live /n /n

- Coordinate the rollout: training, first-week support, the internal announcement their leadership sends

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- Stay close enough in the first two weeks to catch a team that has quietly stopped logging in

/n /n Own the account after launch /n /n

- Track usage and read sentiment. Know how the client feels before they tell us

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- Run working sessions with their leadership: what's changed, what the numbers say, what to do next

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- Turn that trust into growth — more teams, more seats, more of the product

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- Bring patterns back to us. The same gap at four clients is a roadmap item, and you'll see it first

/n /n What we're looking for /n /n

- 2–4 years in implementation, onboarding, customer success, delivery, consulting, or a founding-team role where you owned clients after the sale

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- You can run a client relationship on your own — including holding them to a deadline they're missing, and telling a senior stakeholder no

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- Genuinely good with messy input. Much of this job is turning a dozen inconsistent documents into one clean version of the truth

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- You can build a presentation that argues something — structure, a story, a point of view, not a template with numbers dropped in. We will test this

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- Written English a client's CXO reads without wincing

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- You understand sales teams — what they're measured on, why they resist recent tools, and what usage numbers really tell you

/n /n Nice to have /n /n

- Sold to sales teams, or worked as a rep yourself

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- Somewhere small enough that you built the process instead of following one

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- Exposure to product configuration, no-code tooling, or prompt writing

/n /n Before you apply: what this job is actually like /n This is not a 9-to-5. The work ends when the outcome is achieved, not when the clock strikes five. Nobody counts your hours — everyone notices whether the thing shipped.

You won't be handed a task list either; you'll be handed an account and an outcome and work out the sequence yourself. /n The role is fully in-office in Bangalore, five days a week, from day one. In return, you'll own real clients early, sit across from senior buyers years before you would elsewhere, and shape a role that doesn't have a template yet.

📌 Implementation & Customer Success Manager (Bengaluru)
🏢 Eubrics AI
📍 Bengaluru