Job Overview

- The Service engineer is responsible for the installation, maintenance, and repair of medical equipment to ensure optimal performance and customer satisfaction.
- The role involves troubleshooting technical issues, providing technical support, and ensuring compliance with company standards and regulatory requirements.

Job Responsibilities and Essential Duties

- Install and set up medical equipment at customer sites.
- Perform initial testing and ensure proper functioning & collection of Installation report.
- Conduct routine maintenance as per the service schedule.
- Ensure equipment meets performance standards and safety regulations.
- Diagnose and resolve technical issues promptly.
- Replace or repair defective parts and components.
- Report recurring issues to the Product Technical Specialist (PTS) for corrective action
- Provide in office and remote technical support to customers.
- Educate end-users on equipment operation, maintenance, and care.
- Maintain detailed records of service activities, including reports and logs into the system.
- Ensure compliance with documentation standards and processes.
- Conduct regular inspections to ensure equipment quality and reliability.
- Adhere to company policies, industry standards, and regulatory requirements.




- Ensure workplace and equipment safety during service activities.
- Coordinate with sales, service teams, and distributors to resolve customer issues.
- Support product demonstrations and training for customers as required.
- Build Quality into all aspects of their work by maintaining compliance to all quality requirements.
- Maintain and improve equipment uptime through effective preventive and corrective maintenance activities.
- Drive service business growth through Long Service (LS), Warranty, AMC/CMC, and reclassification opportunities, contributing to overall business objectives.
- Optimize van stock management to ensure inventory accuracy, availability of critical spares, and reduction of excess inventory.
- Ensure compliance with ISO standards, quality systems, and regulatory requirements.
- Manage and support project execution and installation activities to ensure timely and successful completion.

Minimum Requirements

- Bachelor's degree in biomedical engineering, Electronics, or related field
- 3-5 years of experience in servicing medical equipment or a related role
- Knowledge of MS Office

Required Knowledge, Skills and Abilities

- Customer relationship management
- Ready for travel in the region
- Interpersonal skills

📌 Hiring: Service Engineer (Kozhikode)
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📍 Kozhikode