11 Sep
|
Artech
|
Bengaluru
Job Title: IT Service Desk Analyst /n Experience: 6 months – 2 Years /n Location: Bangalore / Hyderabad /n Shift: Rotational Shifts /n Cab Facility: Available /n /n Key Requirements /n /n
Solid knowledge of computer hardware, software, applications, operating systems, and basic networking .
/n
Excellent communication and customer service skills.
/n
ITIL certification preferred.
/n
Experience in Incident Management, Service Requests, troubleshooting, ticketing, and SLA adherence .
/n
Ability to resolve issues remotely and escalate complex incidents when required.
/n /n Experience with knowledge base and ticket documentation.
📌 Information Technology Support Specialist Bengaluru
🏢 Artech
📍 Bengaluru