Job Description

About Anoud Technologies

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Anoud Technologies builds scalable, high-quality Insurance product solutions, partnering closely with global stakeholders and delivery teams.

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The Role

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Anoud is hiring an Operations Delivery Manager to own end-to-end delivery of our Insurance product implementation for onshore/global clients, working out of our Chennai offshore team. This is an application implementation delivery role – the person will lead product configuration, rollout, and go-live delivery for insurance clients, not infrastructure or platform operations. Solid stakeholder management is core to this role, as the person will be the primary bridge between onshore business/client stakeholders and the offshore implementation team.

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Key Responsibilities

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1. Insurance Product Implementation & Delivery Management

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- Own end-to-end delivery of Insurance product implementations – configuration, testing, UAT, and go-live
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- Ensure implementation delivery consistently meets agreed SLAs, OLAs, KPIs, and client expectations
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- Establish clear ownership, accountability, and governance across implementation and engineering teams
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- Monitor delivery performance, identify implementation risks, and initiate corrective actions
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- Drive delivery maturity through standardization, automation, process improvement, and implementation best practices
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- Ensure business-critical product rollouts have appropriate coverage, documented procedures, and escalation mechanisms
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- Maintain a strong focus on delivery quality, client satisfaction, and product reliability
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- Provide regular management reporting covering implementation health, risks, issues, and improvement initiatives
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2. Stakeholder Management (Core Strength Required)

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- Act as the primary offshore point of contact for onshore/global client stakeholders and leadership
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- Lead client and internal governance calls, presenting delivery status, risks, and outcomes with c

📌 Operations Delivery Manager (Chennai)
🏢 Anoud Technologies
📍 Chennai