– Oracle HCM Functional Consultant – Help Desk

Experience: 4–8 Years

Locations: Noida, Pune, Mumbai, Chennai, Bengaluru, Hyderabad, Coimbatore

Role Overview

We are looking for an experienced Oracle HCM Functional Consultant – Help Desk to join our team. The candidate should have robust hands-on experience in the Oracle HCM Help Desk module and must have worked on at least one end-to-end Oracle HCM Help Desk implementation.

Key Responsibilities
Implement and configure Oracle HCM Cloud Help Desk solutions based on business requirements. - Gather requirements, conduct fit-gap analysis, and translate business needs into Oracle HCM solutions. - Configure Help Desk offerings, categories, queues, assignment rules, service requests, and related functionalities. - Work with HR/Business teams to understand and optimize HR service delivery processes. - Support integrations with other Oracle HCM modules and third-party applications. - Prepare functional specifications, configuration documents, test scenarios, and user guides. - Conduct SIT/UAT and support defect resolution.



- Provide post-production support and troubleshoot functional issues. - Collaborate with technical teams, business stakeholders, and project teams throughout the implementation lifecycle.

Mandatory Skills
Robust experience in Oracle HCM Cloud – Help Desk. - Minimum 1 end-to-end Oracle HCM Help Desk implementation is mandatory. - Valuable understanding of Oracle HCM Cloud architecture and HR business processes. - Experience in configuration, testing, and production support. - Good communication and stakeholder management skills. - Ability to work independently and coordinate with cross-functional teams.

Good to Have
Knowledge of Core HR, Absence, ORC, Payroll, or other Oracle HCM modules. - Experience with Oracle HCM integrations and reporting. - Knowledge of Oracle HCM REST/SOAP APIs and OTBI/BIP. - Oracle HCM Cloud certification will be an added advantage.

Note: Candidates without hands-on Oracle HCM Help Desk implementation experience will not be considered.

📌 Oracle Hcm Functional Helpdesk Noida
🏢 Birlasoft
📍 Noida