Current Role –
Operation Manager | ICICI Lombard (Motor CPU)

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Handling motor policy endorsements, cancellations & refunds.

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Performing quality checks on OEM & internal systems within TAT.

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Resolving policy servicing and refund-related queries.

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Coordinating with Sales, Underwriting &
CPT teams.

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Preparing weekly MIS and refund tracker reports.

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Managing pending cases and ensuring timely resolution.

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Collaborating with OEM partners like Maruti, Hyundai, Toyota, Kia, MG, Hero &
TVS.

Previous Role –
Operation Manager | Bharti AXA

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Created and maintained Excel MIS &
SFDC reports.

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Supported customer service operations and case management.

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Tracked operational performance and ensured timely issue resolution.

Qualifications
Bachelor's degree or equivalent experience
Microsoft Office (Outlook, Excel, Word, PowerPoint, etc.) Organized
Solid leadership skills

📌 Opration Manager Mumbai
🏢 ICICI Lombard
📍 Mumbai