Job Summary

We are hiring enthusiastic and customer-oriented Fresh Graduates for a Domestic Technical Voice Support process. The role involves handling customer queries, providing basic technical assistance, troubleshooting issues, and ensuring a positive customer experience through voice support.

Fluency in Hindi is Mandatory.

Eligibility Criteria

Mandatory Requirements

- Any Graduate
- Freshers are welcome to apply
- Fluent in Hindi (Speak, Read & Write)
- Basic computer knowledge
- Good communication and interpersonal skills
- Customer service mindset
- Willingness to learn technical troubleshooting and support processes
- Ability to work from office on a 6-day work week

Key Responsibilities

- Provide customer support through inbound and outbound voice calls.
- Understand customer concerns and provide appropriate resolutions.
- Troubleshoot basic technical issues related to products and services.
- Ensure First Call Resolution (FCR) wherever possible.




- Maintain high levels of customer satisfaction.
- Record and update customer interactions accurately in the system.
- Escalate complex issues to the concerned support team when required.
- Follow process guidelines and quality standards.

Required Skills

- Fluent Hindi communication (Mandatory)
- Basic computer proficiency
- Good listening and problem-solving skills
- Strong customer service orientation
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn

Compensation & Benefits

- Salary up to ₹2.12 LPA
- ₹10,000 Retention Bonus after successful completion of 6 months
- Day Shift (9:00 AM to 6:00 PM)
- Chance to build a career in Technical Support and Customer Service
- Training and development support

📌 Customer Support Specialist (Chennai)
🏢 TechDoQuest
📍 Chennai