Job Summary /n We are hiring Customer Support Executives for an International Chat – E-commerce Seller Support process. Candidates with prior experience in International Voice & Chat processes are preferred, especially those with experience in e-commerce/seller support. /n Key Responsibilities /n /n

- Handle seller queries through international chat support.

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- Assist e-commerce sellers with account, order, payment, listing, and platform-related concerns.

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- Identify issues, troubleshoot effectively, and provide timely resolutions.

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- Maintain professional and customer-focused communication.

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- Meet defined quality, productivity, and process SLAs.

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- Accurately document customer interactions and resolutions.

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- Escalate complex or unresolved issues to the appropriate teams.

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- Ensure a high level of customer satisfaction and service quality.

/n /n Eligibility & Requirements /n /n





- Minimum 1 year of experience in an International Voice & Chat Process.

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- Experience in e-commerce processes is preferred.

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- Seller Support experience is mandatory.

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- Candidates from any industry/domain with relevant seller support experience can apply.

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- Excellent written and verbal English communication skills.

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- Strong customer service and problem-solving skills.

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- Comfortable working in rotational shifts.

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- Willingness to work from office in Pune.

/n /n Why Join Us? /n /n

- Opportunity to work on an international e-commerce process.

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- Exposure to a global seller-support workplace.

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- Company-provided cab facility.

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- Growth opportunities within the customer support domain.

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- In-house trainings provided by the professional

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📌 Customer Support- Seller Support- Chat process (Pune)
🏢 PineQ Lab Technology
📍 Pune