nWe are hiring Customer Support Executives for an international e-commerce process. Candidates should have experience in both BPO and e-commerce processes.
nRequirements:
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- BPO/customer support experience
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- E-commerce process experience preferred
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- Good communication skills in English
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- Positive customer-handling and problem-solving skills
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- Comfortable working in rotational shifts
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- Candidates should be willing to work from the Jaipur location
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nResponsibilities:
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- Handle customer queries and concerns
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- Assist customers with orders, deliveries, returns and refunds
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- Resolve customer issues efficiently
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- Maintain service quality and meet process targets
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- Follow standard operating procedures and process guidelines
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