Key Responsibilities

- Coordinating with the logistics team (Shiprocket/Bluedart) for shipment tracking and delivery issue resolution.
- Updating and maintaining accurate records of customer interactions on the support platform.
- Escalating unresolved or complex issues to the appropriate department or manager promptly
- Monitoring and responding to customer reviews on the website and other platforms
- Ensuring the timely dispatch of orders and effective resolution of Non-Delivery Reports (NDRs).
- Coordinating with warehouse teams, courier partners, and customers to facilitate order dispatch, track shipments, resolve delivery issues, arrange re-attempts or address corrections.
- Monitoring Return-to-Origin (RTO) cases, maintain accurate dispatch and shipment records.
- Preparing operational reports,



and ensure timely and successful order deliveries while adhering to company processes and service standards.

About Company: PRDGY isn't just a brand, it's a platform for bold, unapologetic expression. We take black, oversized t-shirts and turn them into statement pieces with designs that say a lot without saying a word. Everything's made-to-order, because we care about our planet as much as our art. We've grown from a basement idea to a 30K-solid movement, and we're just getting started. Our goal? To be the go-to brand for those who aren't afraid to stand out. Step into the future with PRDGY and let your t-shirt do the talking.

📌 Customer Support Executive in Kolkata
🏢 Prdgy®
📍 Kolkata