Job DescriptionCustomer Success Team | Full-time | Relocation to Philippines

NDo you love to own customer's KPIs?

NAre you an evangelist whowould like to help the marquee International enterprise brands?

NThen this is the role foryou!

NThe Impact you will create:

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- You will drive client retention, customer satisfaction, up-selling and cross selling.
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- Own overall relationship with assigned clients and provide strategic consulting to clients in achieving their objectives.
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- Understand technical roadblocks and make recommendations on solution implementation and core integrations to clients using Netcore to overcome them.
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- You will be the voice of the customer when engaging with internal teams.
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- Be the point of contactfor Accounts and be responsible for the growth of the customer
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- Maintaining and expanding on excellent executive client relationships as well as building strong internal relationships across the departments to deliver superior performance.
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- Investigate the core ofthe problem and suggest a long-term solution to it.
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- Focus on Growth + Engagement + Integration
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- Work with internal account teams to identify and resolve renewal risk, identify expansion opportunities, build strategies to drive further customer adoption.
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- Consult brands on how to leverage direct marketing channels such as – Email, SMS, App/Web Notifications, WhatsApp, IVR and personalize engagement at scale.
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- Monitoring and managingthe accounts to ensure higher ROI for the clients and extending end-to-end support throughout the customer lifecycle.
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nWhat we look for?

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- Transformational talent who shows leading attributes of Problem solving, Efficiency,



Passion and Self direction.
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- 3+ years' experience ina Customer Success/Digital Marketing role.
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- Ensuring the retention of the clients on a year-to-year basis and strategizing a growth path by influencing clients with potential up-selling and cross-selling across various departments and subsidiaries.
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- Continuous learning about the emerging digital industry (Communication Channels & Marketing Automation) to service and consult top notch clients from several sectors - E-com, BFSI, Classifieds, Travel, Retail etc.
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- Detail-oriented and analytical mindset.
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- Measuring and analyzingperformance of the accounts for challenges and opportunities to improve overall client experience.
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- Self-motivated, Self-starter and strategic mind-set, quick learner, a true partner and a concierge for our clients who can go out of his/her way to meet their KPIs.
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- Business savvy approachwith consultative, problem solving, and issue resolution skills and works calmly under pressure.
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nWhy Netcore?

nBeing first is in our nature. Netcore is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention.



Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.

NOur CEE platform includes6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine.

NNetcore has a perfect combo of experience as well as an agile mind. We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.

NHeadquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany. Being certified as a Great Place to Work for three consecutive years only reinforces Netcore's principle of being a people-centric company – where you will not be just an employee but a family member of the organization.

NA career at Netcore is more than just a job — it's an opportunity to shape the future. For more information, please visit www.Netcore.Ai or follow us on LinkedIn.

NWhat's in it for you?

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- Immense growth, continuous learning and consult the top-notch international brands
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- Work with some of the most innovative brains
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- Prospect to explore your entrepreneurial mindset
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- Open culture where yourcreative bug gets activated.
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- Explore Philippines.
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nIf this sounds like a company you would like to be a part of, and a role you would thrive in, please don't hold back from applying! We need your unique perspective for our continued innovation and success!

NSo let's converse! Our inquisitive nature is all keen to know more about you.

📌 Customer Success Manager - Philippines (Alibag)
🏢 Netcore
📍 Alibag