Company Description: /n /n IndustryPrime is a SaaS platform built for manufacturing companies to manage their procurement and inventory in one place. /n /n We help factories move away from Excel, Registers, and WhatsApp-based workflows to a simple, transparent, and automated system that improves control, reduces costs, and saves time. /n /n Today, 70+ companies across India trust IndustryPrime to run their plant operations smoothly. /n /n Why This Role Exists: /n /n Most of our clients use only a small part of what IndustryPrime can do, and many don't use it the right way. /n /n Explaining things over a phone call rarely leads to real change. /n /n The biggest impact comes from visiting clients in person: understanding how they work, showing them what they're missing, and helping them use IndustryPrime more effectively. /n /n The goal of this role is straightforward: make sure every client gets the maximum value from IndustryPrime. /n You'll work closely with client teams, meet their management, identify gaps in adoption, and help them fix those gaps. /n /n Role Overview: /n /n This is a high-ownership, client-facing, travel-heavy role where you will be responsible for: /n ● Proactively visiting clients to review their actual usage against the full capability of the platform, and closing that gap /n ● Onboarding new companies onto IndustryPrime, end to end /n ● Handling day-to-day client support, since deep adoption work requires deep product knowledge anyway /n ● Building the kind of relationship with client management and teams that turns into renewals and referrals /n /n You will act as a consultant, trainer, and relationship owner for our clients, not simply someone who closes tickets. /n /n (Open to freshers and experienced candidates alike; what matters more here is energy and ownership than years on a resume) /n /n Key Responsibilities: /n /n Adoption & Client Experience Enhancement (Core Focus) /n ● Travel to client sites, including outstation manufacturing plants, proactively and on short notice /n ● Review each client's actual usage of the platform and identify features they aren't using,



or are using incorrectly /n ● Sit with the client's team and management to demonstrate the value of full adoption in terms they care about (time saved, control gained, cost avoided) /n ● Pitch and push under-used features directly to decision-makers, not just end-users /n /n Client Onboarding (New Companies) /n ● Understand the client's current purchase & inventory workflow /n ● Set up their system on IndustryPrime (items, users, permissions, etc.) /n ● Conduct onboarding sessions and product training, in person where needed /n ● Ensure a smooth transition from manual systems (Excel / Registers) to the software /n ● Take ownership until the client is fully live, comfortable, and actually using the product well /n /n Customer Support (Existing Clients) /n ● Handle client queries via call/WhatsApp/email /n ● Resolve day-to-day operational issues on the platform /n ● Guide users on best practices within the software /n ● Ensure timely follow-ups and issue closure /n /n Internal Coordination /n ● Work closely with the product/tech team to report bugs or improvements /n ● Share real client feedback, especially patterns in what clients don't adopt and why, to improve the product /n ● Help refine onboarding, training, and adoption-tracking processes /n /n What We're Looking For: /n /n Attitude & Energy /n ● Someone who takes it personally when a client is not using the software properly, and acts with urgency rather than waiting for it to become a bigger problem /n ● High energy, and genuinely comfortable with outstation travel (sometimes on short notice) /n ● An "adjusting," no-excuses attitude toward travel and changing plans. Delayed trains, last-minute reschedules,



and remote locations should not upset you /n /n Skills /n ● A naturally assertive person who can push a client toward what's good for them, respectfully but firmly, rather than just agreeing with whatever they say /n ● Strong communication skills (Hindi + English required), and specifically the confidence to present to factory owners and senior management, not just operators /n ● Ability to explain in a simple, practical way /n ● You actively use AI tools (beyond just chatbots) to work smarter (we will be keen on seeing it during interview) /n /n Ways of Working /n ● Quick learner, able to understand the product deeply enough to spot what a client should be using and isn't /n ● Being the one who follows up before the client even realizes there's a gap /n /n What You'll Learn /n /n ● Deep understanding of how manufacturing businesses operate /n ● Real-world purchase & inventory workflows /n ● How to drive product adoption and manage client relationships at the management level /n ● SaaS implementation & client management /n ● Problem-solving skills /n /n Why Join IndustryPrime: /n /n ● Salary: ₹15,000 – ₹20,000 (depending on experience) (flexible with salary if you have good experience) (Travel days are compensated separately) /n ● Work directly with founders and the core team /n ● High ownership from Day 1 /n ● Real impact: you will directly improve how factories operate /n ● Fast learning curve in both business & SaaS /n ● Frequent travel across India, including to plant locations most people never get to see /n /n If you're someone who's energized by getting in front of a client rather than staying on the phone and who sees a client relationship as something to actively grow rather than just maintain, we want to meet you. /n /n ? Location: Kolkata (Bidhannagar), Work from Office (with frequent client-site travel across India) /n /n ? Applications will be considered ONLY if the Google Form is filled /n (The deadline to apply is Saturday, 5th September , 11:45 PM. Applications after this deadline will not be considered.) /n /n Google Form Link - https://forms.gle/RStW6UrXKd26vjCq7

📌 Customer Success & Support Executive (Kolkata)
🏢 IndustryPrime
📍 Kolkata