Role
? Title: Customer Success Associate (Full-time)
? Location: On-Site (Bangalore)
? Open to: Freshers & early-career professionals
About the Role
We are looking for a Customer Success Associate who thrives in fast-paced, people-first environments. You will own the end-to-end customer experience across WhatsApp, phone calls, email, and other messaging platforms — making every interaction count. If empathy, speed, and problem-solving are your superpowers, you belong here ?
? Key Responsibilities
- Manage real-time customer support across WhatsApp, phone, email, and other omnichannel messaging platforms — quick responses are non-negotiable ?
- Call leads and existing users proactively to gather feedback, resolve concerns, and drive a hands-on, personalised experience ?
- Bring a judgement-free, empathetic mindset to every interaction, creating a safe and inclusive space for users ?
- Identify, document, and escalate user issues to the right internal teams and stakeholders with clarity and speed ?
- Spot user behaviour patterns at both individual and aggregate levels — and recommend data-backed improvements to enhance customer satisfaction (CSAT)
- Leverage CRM tools, reporting dashboards, and analytics platforms to track and optimise customer-facing metrics ?
- Deliver a consistent, high-quality customer journey across all stages and touchpoints — from onboarding to retention ?
? Skills & Qualifications
- Excellent verbal and written communication skills in English and Hindi (additional regional languages are a strong plus)
- Comfortable communicating with users via phone, WhatsApp, email, and other messaging platforms
- Robust people skills with the ability to build rapport, handle objections, and maintain patience and empathy in conversations
- Prior experience in Customer Success, Customer Support, CX, or healthcare/mental health spaces is preferred — but we’re equally excited by unconventional, people-first profiles
- Passion for helping people and delivering a thoughtful, judgement-free, end-to-end customer experience across every interaction ?
Application Process:
In the form, you will also be asked to upload a 1-2 min self-recorded video explaining why you are a good fit for the role/your experience, as a file or an unlisted YouTube video.
? For any query, say hi at
[email protected]
P.S. — We are not building your usual health-tech. We are assembling the most driven, fun, and passionate people who are excited about solving hard problems in Indian healthcare. Let's build this together ?
? Want to know more about us before you apply?
Come find us and learn about our mission here ?
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📌 Customer Success Associate (Bengaluru)
🏢 Rocket Health
📍 Bengaluru