Job Overview /n We are looking for enthusiastic and customer-focused professionals to join our Healthcare and Electronic Retail Customer Service team. The role involves assisting customers with product, service, policy, order, and claim-related queries while delivering an exceptional customer experience through voice. /n /n Location: Bellandur, Kengeri & Bhartiya City /n 5 Days Working & 2 Days Off (Rotational) /n /n Job Responsibilities /n /n

- Handle customer queries exclusively through voice calls.

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- Provide accurate information and resolve customer concerns professionally.

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- Ensure excellent customer satisfaction during every interaction.

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- Maintain call quality and productivity standards.

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- Update customer details and interaction records in the system.

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- Freshers and experienced candidates are welcome to apply.

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- Candidates from any educational background can apply.

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- Excellent English communication skills are mandatory.

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- Comfortable working in rotational shifts.

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- Willing to work from the office in Bengaluru.

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- Basic computer knowledge is required.

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- Strong verbal communication.

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- Positive listening and problem-solving skills.

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- Customer-focused attitude.

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- Ability to work in rotational shifts including night shifts.

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📌 Customer Service Representative (Bengaluru)
🏢 Alorica
📍 Bengaluru