Job DescriptionJob Title: Associate Consultant Services

NDepartment: Customer Support / Operations

NLocation: Field-based (Customer Visits Required) Indore, Madhya Pradesh

NContact Person: Kashish Singh | (phone hidden)| [email protected]

NJob Summary

nWe are looking for an Associate Consultant Services to join the PolicyBazaar team and provide

Ndedicated customer support for health insurance documentation and related queries. This role

Ninvolves visiting customers at their location to assist with documentation, resolve issues, and

Nensure a smooth and satisfactory customer experience.

NKey Responsibilities

n1. Visit customers at homes, hospitals, or workplaces to address health insurance-related queries.

N2. Assist customers with health insurance documentation, including policy documents,

Nendorsements, renewals, and claim forms.

N3. Explain policy coverage, advantages, exclusions, renewal processes, and claim procedures in a

Nsimple manner.





n4.Coordinate with internal teams such as operations, claims, and underwriting for timely issue

Nresolution.

n5.Collect and verify required documents and ensure accuracy and completeness.

N6. Track customer requests and follow up until closure.

N7. Maintain proper records of customer interactions and service outcomes.

N8.Deliver a professional,empathetic, and customer-centric service experience.

NRequired Skills & Competencies

NStrong communication and interpersonal skills.

NCustomer-focused mindset with problem-solving ability.

NBasic knowledge of healthinsurance products and documentation (preferred).

NAbility to explain complex information clearly.

NWillingness to travel locally for customer visits.

NBasic computer knowledge (MS Office, CRM tools).

📌 Customer Service Consultant (Indore)
🏢 Policybazaar.com
📍 Indore