Recruitment Mantra HR Consultancy & Recruitment Agency Hiring Client Servicing Executive / Customer Service Executive for Aglo Bond Private Limited

About the Company

Aglo Bond Private Limited is a Kolkata-based B2 B wholesale FMCG distribution company backed by the Adhunik Group, operating across West Bengal and Jharkhand.

Guided by "Ancestors' Wisdom · Pure Living," Aglo offers organic staples, premium dry fruits, and everyday essentials through its Aglo Organic and Aplus product ranges.

Role Overview

Aglo is seeking a confident and customer-focused Client Servicing Executive / Customer Service Executive to manage client communication, resolve customer queries, coordinate orders, and maintain strong relationships with distributors, retailers, institutional buyers, and business partners.

Key Responsibilities

Serve as the primary contact for customers, distributors, retailers, and business partners. Handle customer enquiries, complaints, service requests, and product-related queries professionally. Coordinate with sales, accounts, warehouse, logistics, and operations teams. Monitor orders from confirmation through dispatch and delivery. Update clients regarding order status, stock availability, delivery schedules, and delays. Follow up on pending orders, payments, returns, replacements, and delivery confirmations. Draft professional emails, quotations, proposals, and follow-up correspondence. Maintain customer databases, complaint records,



communication logs, and follow-up trackers. Collect customer feedback and share relevant information with management. Participate in client meetings, exhibitions, trade fairs, and business events when required.

Maintain

Aglo's professional, trustworthy, and customer-focused brand image. Eligibility and Qualifications

Bachelor's degree in Business Administration, Marketing, Commerce, Mass Communication, or a related discipline. Two to five years of experience in client servicing, customer service, sales coordination, or customer relationship management.

Experience in FMCG, retail, wholesale distribution, or B2 B trade will be preferred. Excellent verbal and written communication skills in English. Working knowledge of Hindi and/or Bengali. Strong customer-handling, interpersonal, problem-solving, and follow-up skills. Proficiency in MS Office, including Word, Excel, Power Point, and Outlook. Familiarity with CRM or order-management software will be an advantage. Willingness to travel for client meetings, exhibitions, and trade events whenever required.

Preferred

Attributes

Customer-focused and professional approach. Robust organisational and coordination abilities. Ability to handle complaints and difficult conversations calmly. Confident communication and relationship-management skills. Proactive, dependable, and capable of working with minimal supervision.

📌 Client Servicing Executive (West Bengal)
🏢 Recruitment Mantra HR Consultancy u0026 Recruitment Agency
📍 West Bengal