i Merit is a leader in expert data solutionsfor training, tuning and evaluating AI models and computer vision systems. i Merit helps frontier AI labs, AI-native companies and enterprises build more accurate, reliable, and domain-aware models. i Merit delivers high-quality multimodal data across industries such as high-tech Generative AI, autonomous mobility, healthcare AI, and robotics.

Through Scholars, its global network of specialists such as linguists, physicians, scientists, engineers, and other subjectmatter experts, i Meritpowers high-quality data creation, reasoning evaluation, model alignment, and human feedback workflows for next-generation AI systems. Its proprietary Ango Hub platform allows customers and experts to collaborate on complex multimodal data to generate highly curated and validated training artifacts for high-stakes models.

i Merit's client base includes3 of the top 7 Gen AI labs, 8 leading AV companies, leadersin healthcare AI, and several robotics startups. In 2026, i Merit was acquired by EXL (NASDAQ: EXLS), a global data and AI solutions company. For more information, visit imerit.ai

Client IT Operations Support Specialist

Job Details

Position: IT Operations Support Specialist for a US-based Client Account Staffing Model: Full time (40 hours per week)

Target Start Date: August2026

Coverage: Monday-Friday, 9:00 AM - 5:00 PM Pacific Standard Time.

This shift time converts to: 9:30 PM - 5:30 AM IST

12:00 AM - 8:00 AM Philippine Standard Time Estimated Volume: Approximately 30-40 tickets per week Business Objective i Merit is (An EXL Company)seeking a dedicated IT Operations Support Specialist for one of our clients,



to assume routine IT operations and user lifecycle management activities currently being performed by the Client's internal engineering resources.

This role is intended to support IT operations and user lifecycle management activities and is not expected to function as a traditional high-volume help desk position.

- Roles and Responsibilities

User onboarding and off-boarding Account provisioning and de-provisioning Access and permission management Software license administration Endpoint administration and device management Ticket triage and routing Basic troubleshooting and issue resolution Documentation maintenance Escalation of complex issues to internal EIT personnel Sample Activities Examples of activities may include:

Provisioning accounts for recent hires Disabling accounts during employee off-boarding Assigning and removing application access Managing software licenses Supporting endpoint enrollment and administration Triaging incoming IT requests Escalating technical issues to internal EIT staff Maintaining support documentation and records Systems and Tools The resource may support activities across platforms including:

Google Workspace Microsoft 365 Slack Zoom Bitdefender Hexnode Additional internal systems as required Desired Candidate Profile

Experience in IT Operations or Tier 1 IT Support Experience supporting Saa S-based environments Familiarity with user lifecycle management and access administration Strong process and documentation discipline Excellent written and verbal English communication skills Ability to work independently within established procedures and escalation paths Additional Information Existing task inventories, process documentation, and operational playbooks are available. The selected candidate would work closely with the Client's internal EIT team and follow established procedures and escalation paths.

📌 Client It Operations Support Specialist (West Bengal)
🏢 iMerit Technology
📍 West Bengal