Key Skills & Responsibilities
9–15 years of experience on the Salesforce platform.
Strong experience in Salesforce Service Cloud.
Hands-on experience with Omni-Channel, Routing, and debugging/testing.
Minimum 3–4 end-to-end Service Cloud implementations.
5+ years of experience with Salesforce APIs – REST, SOAP, Bulk API, Metadata API.
Solid hands-on experience in LWC, Aura, and JavaScript.
Experience integrating Salesforce with third-party applications and AppExchange products.
Experience with Salesforce deployment, CI/CD, and Jenkins.
Robust understanding of data management, SQL/RDBMS, SOA principles, and scalable systems.
Ability to communicate effectively with both technical and business teams.
Experience following change management and deployment processes.
Mandatory Skills
Salesforce Service Cloud
Omni-Channel
3–4 End-to-End Service Cloud Implementations
Salesforce Administrator Certification
Service Cloud Certification
Business Analyst-level experience
LWC / Aura / JavaScript
Salesforce REST/SOAP APIs
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📌 Salesforce Service Cloud Bengaluru
🏢 Innovative Information Technologies
📍 Bengaluru
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