Job DescriptionKEY RESPONSIBILITY/ACCOUNTABILITY
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- Responsible for the technical support and application support as required (Customer services) to the existing installation base of devices in the defined territory or Outside territory whenever required. N
- Responsible & Accountable for Installation and User training (Both Public and Private Customers). N
- Responsible & Accountable for Handling all the account allotted to him/her and also keeping all the accountable devices under contract. N
- Responsible & Accountable for Maintaining Documentation - Installation reports, Service reports, Tour plan, Collection of Customer feedback & Customer Master lists. N
- Responsible for intimation of Relocation of existing Installed devices to RSM / RAM. N




- Responsible & Accountable for maintaining the list of Spare parts & Device accessories. N
- Responsible & Accountable for Handling customer complaints, Troubleshooting, Breakdown calls, Preventive Maintenance & Ensuring timely resolution of all complaints. N
- Responsible for handling electronic media platform for Service Operations, Ticket Management, Dashboard Operations and Regular Monitoring. N
- Responsible for Collection of AMC/CMC & Service Revenue. N
- Responsible for sendingMaterial request for Spares to RSM. N

📌 Hiring: Officer (Malda)
🏢 Molbio Diagnostics
📍 Malda