Company Description Peak Process Partners is a business process outsourcing and operations partner based in SAS Nagar, India, serving mid-market and enterprise clients. The company builds scalable, cost-effective support teams through offshore delivery, process improvement, and performance-focused execution. Rather than simply supplying headcount, Peak Process Partners helps clients define work, optimize processes, and set clear KPIs for measurable performance.

Teams are designed to be managed, measured, and scaled over time to support long-term growth. The company supports a wide range of functions, including back-office operations, customer support, administrative workflows, sales support, finance-related processes, and technology-enabled services.

Role Description The Account Coordinator is a full-time, on-site role located in the Mohali district. This position is responsible for supporting client accounts through day-to-day coordination, including tracking deliverables, maintaining documentation, and assisting with reporting and performance updates. The role involves responding to client queries, collaborating with internal teams to resolve issues, and ensuring service levels and KPIs are met.

The Account

Coordinator will help prepare presentations,



status reports, and updates for client stakeholders, while monitoring operational processes to identify potential improvements. This role requires consistent on-site collaboration with cross-functional teams to support smooth account operations and strong client relationships.

Qualifications

- Candidates should possess solid Communication and Interpersonal Skills to manage client interactions and collaborate with internal teams.
- Candidates should possess solid Customer Service and Account Management skills to support client needs and maintain ongoing relationships.
- Candidates should possess Analytical Skills to review data, monitor KPIs, and identify trends or process improvement opportunities.
- Candidates should have good organizational and time management skills to handle multiple tasks, deadlines, and priorities.
- Bachelor’s degree in business, management, or a related field, or equivalent practical experience.
- Proficiency with office productivity tools (e.g., spreadsheets, presentations, CRM or ticketing systems) is beneficial.
- Prior experience in BPO, operations, or client support environments is a plus.

📌 Account Coordinator (India)
🏢 Peak Process Partners
📍 India