Job Position: ServiceNow Developer – ITSM + FSO

Work Location: Noida / Pune / Hyderabad.

Experience: 5 to 12+ Years

Mandatory Keywords: ServiceNow, FSO, FSM, Field Service Operations, Work Orders, Dispatching, Scheduling, Mobile Agent, CMDB, ITSM, CSM, Flow Designer, Integration Hub, REST API, JavaScript, CSA, CAD.

Key Responsibilities
Design, develop, and implement ServiceNow FSO solutions based on business requirements.
Configure and customize Work Orders, Work Order Tasks, Agent Mobile App, Dispatching, Scheduling, Territories, and Workforce Management.
Develop and customize ServiceNow applications using JavaScript, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and Flow Designer.
Configure and maintain FSO data models, scheduling policies, assignment rules, and resource management.
Integrate FSO with ITSM, CSM, CMDB, and third-party applications.
Develop REST/SOAP integrations and APIs.
Create and maintain Service Catalog items, workflows,



and automation processes.
Perform troubleshooting, debugging, and performance optimization.
Collaborate with business stakeholders, architects, and cross-functional teams.
Participate in code reviews and ensure adherence to ServiceNow best practices.
Support UAT, production deployments, and post-production activities.

Required Skills

ServiceNow Modules
Field Service Operations (FSO) - Mandatory
Customer Service Management (CSM)
IT Service Management (ITSM)
Configuration Management Database (CMDB)
Workforce Optimization (Preferred)

Technical Skills
Business Rules
Client Scripts
Script Includes
UI Policies
UI Actions
Flow Designer
IntegrationHub
Catalog Development
Service Portal
REST APIs
SOAP Web Services
JavaScript
Glide APIs

📌 Servicenow Developer – Itsm + Fso Uttar Pradesh (India)
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📍 India