We are looking for someone with customer service experience in a call centre setup; must have a minimum of 4 years of experience, with a minimum of 1 year of experience as a Team Leader/manager. This is a energetic, hands-on role where you'll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite.

Key Responsibilities
Candidate must be reachable 24x7 for any help.
Experience in giving training / onboarding recent hires,
Handle team scheduling, should have managed rosters/scheduling for teams working in multiple shifts.
Oversee Quality Assurance, Training, and Performance Management
Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.)
Conduct interviews, lead onboarding, and manage employee reviews
Organize and lead weekly client calls; provide clear, data-driven updates
Proactively manage escalations and implement corrective actions
Identify areas for process improvement and innovation

What We're Looking For
Proven experience managing customer service or call center teams.




Strong people management and multitasking abilities
Advanced Excel skills – confident with formulas, analysis, and dashboards
Excellent verbal and written communication skills
Experience with multilingual teams and international client communication
Knowledge of CRM systems, workforce tools, and customer support software is a plus

Why Join Us?
Work with a diverse, global team
Lead high-impact international projects
Pure work from office - no work from home ever
Outstanding exposure to clients across multiple geographies
Room for growth, ownership, and innovation

Apply now if you're ready to lead with confidence, drive change, and make an international impact.

Salary- 5.50LPA - 6LPA

Address

LiveSalesman

D-27, Sector-3, NOIDA, Uttar Pradesh, India

2 minutes' walk from Noida Sector-16 Metro Station

Aishwarya - Global Talent Recruiter & HR

Direct: +91 98189 44655, 98187 24655

📌 Team Lead Uttar Pradesh (India)
🏢 Livesalesman
📍 India