Job Summary

About this role: Wells Fargo is seeking a Commercial Loan Servicing Specialist

This is a live US role hence would be a non-rotational complete night shift from an India timings perspective ( 6.30 PM to 3.30 AM )

Responsibilities
Provide servicing activities for low to moderately complex commercial products
Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
Evaluate and upload data into the systems of record
Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
Serve as an escalation point in the resolution of client issues
Provide guidance and training to peers
Collaborate and consult with peers, colleagues,



and managers to resolve issues and achieve goals
Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements

Required Qualifications
6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East Africa only
Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications
End to end knowledge of commercial loans including servicing/Loan origination/Loan maintenance.
Valuable working knowledge of Loan IQ application is a requisite
Ability to independently lead projects establish positive working rapport with Onshore managers support teams.
Working knowledge of AI /Power Apps is a value add

📌 Commercial Loan Servicing Specialist Bengaluru
🏢 Wells Fargo
📍 Bengaluru