Job Summary

Job Title: Customer Retention Executive

Required Experience: 0.6 - 3 Years

Location: Bhubaneswar

Job Type: Full time

Responsibilities
Answer questions about products or the company
Ask questions to understand customer requirements and close the query
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company's reputation
Keep records of calls and sales and note helpful information
Contact potential or existing customers to inform them about a product or service using scripts

Requirements
Proven experience as telesales/ customer support representative or other sales/customer service role
Proven track record of successfully meeting sales quota/ customer support preferably over the phone




Valuable knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of Hindi and English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Retention Executive Bhubaneswar (India)
🏢 iServeU
📍 India