Job Role - Customer Service - Operations

Company Description

We are a quick-growing laundry and dry-cleaning service based in Bengaluru, committed to delivering top-quality solutions and exceptional customer experiences. Our culture values innovation, collaboration, and continuous learning. Join us as we expand our digital presence and bring convenience to thousands of customers.

Role Objective

To manage day-to-day service operations, ensure smooth pickup & delivery coordination, handle customer escalations, and maintain high levels of customer satisfaction across all SPIN CYCLES outlets.

Key Responsibilities

1️ Daily Operations Management
Manage day-to-day store and service operations.
Ensure all shops open and close on time.
Coordinate with shop managers and operations team.
Ensure 100% compliance in pickup and delivery schedules.

2️ Customer Service & Escalation Handling
Handle customer escalations via phone and helpdesk tickets.
Meet customers when required (need basis).
Resolve complaints within defined SLA timelines.




Ensure customer satisfaction and delight.
Collect and share customer feedback with management team.

3️ Pickup & Delivery Compliance
Coordinate with logistics team for timely pickups and deliveries.
Monitor order tracking and delay management.
Ensure zero missed or delayed deliveries without escalation.

4️ Team & Resource Coordination
Work closely with shop managers and retail sales teams.
Support stores during peak times.
Manage resource allocation and emergency staff swapping.
Build solid internal team relationships.

5️ Sales & Customer Engagement
Stay updated on all services offered.
Inform customers about discounts and special offers.
Support execution of sales promotional activities.
Drive repeat business and retention.

6️ Public Relations & Brand Support
Support customer engagement on Google, Facebook, and other digital platforms.
Assist in maintaining positive online reputation.

Preferr

📌 Customer Service Professional Bengaluru (India)
🏢 SPINCYCLES
📍 India