Greetings from Sutherland!

We are hiring for an Operations Manager for our Hyderabad(Manikonda) location. This is a 5 day work from office chance with US shifts (6:30 pm - 3:30 am). Please see below the job description and qualifications required for the same.

Minimum Qualifications
Earned a bachelors Degree in any field
At least 8 years of work experience in the BPO industry with 2+ yrs of managerial experience
Previous Banking process experience would be a plus
Excellent working knowledge on Microsoft Office applications
Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
Robust analytical skills
Demonstrated leadership skills
Must be willing to report in shifting schedules

Key Responsibilities




Establish and maintain communication with clients and account Managers /team members; understand their needs, resolve issues, and meet expectations;
Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line;
Identify the training needs that will equip the staff with fundamental skills and knowledge
Have a thorough understanding of the various system tools and operational procedures utilized within the program;
Collaborate with stakeholders on a regular basis for changes on promotions and updates; and
Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.

📌 Operations Manager Service Delivery Hyderabad
🏢 Sutherland
📍 Hyderabad