Key Responsibilities:

Customer Service
- Act as the primary point of contact for assigned customers for day-to-day service-related requirements.
- Handle customer enquiries, shipment status requests, documentation requirements and operational queries.
- Provide timely and accurate updates on shipment status, schedules, delays and other relevant information.
- Coordinate with Operations, Documentation, Accounts and overseas offices to resolve customer issues.
- Ensure customer complaints and escalations are addressed within the defined turnaround time.
- Maintain qualified and effective communication with customers at all times.
- Monitor service levels and proactively communicate any potential delays or issues.

Sales Support
- Provide administrative and operational support to the Sales Team for existing and prospective customers.
- Assist the sales team with quotations, rate requests, customer enquiries and follow-ups.
- Coordinate with internal teams to obtain freight rates, schedules and other commercial information.




- Track quotations and enquiries and follow up with customers wherever required.
- Maintain records of customer enquiries, quotations, opportunities and business follow-ups.
- Support the Sales Team in preparing customer presentations, reports and business reviews.
- Identify potential business opportunities from existing customer interactions and share the same with the Sales Team.

Shipment & Operational Coordination
- Coordinate with Operations and Documentation teams to ensure smooth shipment execution.
- Follow up on booking confirmations, documentation, shipment milestones and delivery updates.
- Ensure customer-specific requirements are communicated to the concerned teams.
- Monitor pending activities and proactively follow up to avoid service failures.
- Coordinate with overseas agents/offices for shipment-related requirements and updates.

MIS & Reporting
- Prepare and maintain daily/weekly/monthly customer service and sales-support repo

📌 Sr. Executive – Customer Service (Vadodara)
🏢 Savino Del Bene
📍 Vadodara