? WE’RE HIRING | TEAM LEAD – RESERVATIONS ?

Echor Hotels & Resorts is looking for an experienced and enthusiastic Team Lead – Reservations to join our growing team at Zirakpur.

We are looking for someone who can take ownership of the Reservations team, manage day-to-day operations, drive booking conversions, and ensure smooth coordination between the reservations team and our properties.

If you have strong experience in hotel reservations, guest handling, OTA/B2B bookings and team management, this could be the right opportunity for you

? Location: Zirakpur

? Experience: 2–4 Years

⭐ Team Handling Experience: Preferred

? Team Management & Leadership

• Lead and supervise the day-to-day activities of the Reservations team.

• Allocate enquiries, calls and leads among team members.

• Monitor individual and team-wise performance on a regular basis.

• Ensure proper follow-up on all pending and tentative enquiries.

• Conduct regular team briefings and guide team members on daily priorities.

• Train new team members on reservation processes, hotel policies,



tariffs and packages.

• Provide regular feedback and coaching to improve individual performance.

• Motivate the team to achieve monthly booking and revenue targets.

• Identify performance gaps and work on improving team productivity.

• Handle escalations and support team members in difficult guest situations.

? Reservations & Guest Handling

• Supervise and handle room reservations received through calls, WhatsApp, email, website and other channels.

• Ensure enquiries are handled promptly and professionally.

• Verify room availability, tariffs, meal plans, inclusions and booking policies before confirmation.

• Ensure accurate guest and booking details are entered into the reservation system.

• Handle booking amendments, cancellations, rescheduling and special requests.

• Assist the team in converting enquiries into confirmed bookings.

• Handle key/VIP bookings and escalated guest queries when

📌 Team Lead (Chandigarh)
🏢 Echor Hotels
📍 Chandigarh