Title: Guest Service Manager/ Front Desk Manager (Full Time)

Location: Bangalore (with travel to properties as required)

Department: Guest Experience / Operations

Reports To: COO

Salary : 4.5L - 5L CTC

Role Overview

The Guest Service Lead is responsible for ensuring every guest receives exceptional, seamless, and personalized service from booking confirmation to post-checkout. This role manages the Guest Service team, drives guest satisfaction, maintains service standards, and works closely with Operations, Housekeeping, Maintenance, and F&B; teams to deliver memorable stays.

Key Responsibilities

Guest Experience & Service Excellence

● Own the complete guest journey from pre-arrival to post-departure.

● Ensure all guest communication is prompt, skilled, and personalized.

● Resolve guest concerns and escalations quickly and effectively.

● Monitor guest satisfaction, reviews, and feedback across all channels.

● Maintain and improve guest experience standards across all properties.

Team Leadership

● Lead, train, mentor, and manage the Guest Service team.





● Conduct daily briefings and performance reviews.

● Create schedules and ensure adequate team coverage.

● Foster a guest-first culture within the team.

● Identify training needs and drive continuous improvement.

Guest Communication

● Ensure guest communication is completed accurately.

● Oversee check-in, in-stay, and check-out interactions.

● Monitor WhatsApp groups and guest communication channels.

● Ensure all requests are tracked and closed within defined timelines.

Escalation Management

● Act as the primary point of contact for complex guest issues.

● Coordinate with Operations, Housekeeping, Maintenance, and Property Teams to resolve concerns.

● Maintain escalation logs and implement preventive actions.

Quality & Process Management

● Develop and improve SOPs for guest communication and service delivery.

● Audit guest interactions and service quality regularly.

● Monitor respons

📌 Guest Service Manager (Tumakuru)
🏢 Raho Hospitalities
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